Terms and Conditions - Supra Vista

Effective date: 13 September 2026

1. About these Terms

These Terms and Conditions (the “Terms”) govern your access to and use of the website at https://supravista.co/ (the “Website”), your account, and the online courses, videos, worksheets, prompt companions, activities, downloads and related services made available by us (collectively, the “Services”).

The Website and Services are operated by Supra Vista Solutions Sdn. Bhd. (Registration No. 202601002025 (1664122-W)), a company incorporated in Malaysia (“Supra Vista”, “we”, “us” or “our”).

Our registered and business address is A-12-05, Eko Cheras No. 693, Jalan Cheras, Batu 5, 56000 Kuala Lumpur, Wilayah Persekutuan, Malaysia. You may contact us at info@supravista.co or +60 11 3768 9187.

Our Privacy Notice and Refund and Cancellation Policy form part of these Terms. If a specific course page or checkout page contains additional terms, those additional terms also apply to that purchase. If there is a conflict, the specific terms shown at checkout prevail for that purchase, except to the extent prohibited by law.

2. Acceptance and formation of the contract

Please read these Terms before registering or purchasing a course. By creating an account, placing an order or using the Services, you confirm that you have read and agreed to these Terms.

Your order is an offer to purchase the selected course. A contract is formed when we accept your order by issuing an order confirmation or granting course access, whichever occurs first. We may decline or cancel an order before acceptance where, for example, the price is clearly erroneous, the course is unavailable, payment has not been authorised, or fraud or misuse is reasonably suspected. If we cancel a paid order, we will refund the amount paid.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under the Consumer Protection Act 1999 or other applicable law.

3. Adult customers and child learners

You must be at least 18 years old and have legal capacity to create an account or purchase a course. If a course is intended for a child, the account must be created, held and controlled by the child’s parent or legal guardian.

By purchasing or permitting a child to use a course, you confirm that:

you are the child’s parent or legal guardian, or have the parent or legal guardian’s authority;
you consent to the child participating in the course under your supervision;
you will supervise the child’s use of the Website, course activities and any third-party service; and
the account and payment information you provide is accurate and belongs to you or is used with proper authority.

Children must not independently create or control a Supra Vista account. We may request reasonable evidence of age, identity, authority or parental responsibility where necessary to protect a child or comply with law.

4. The Services

We provide family-learning courses designed to build practical skills through educational videos, activities and supporting materials. The course description, language, price, included materials, expected learning commitment and access arrangements will be stated on the relevant course or checkout page.

Unless expressly stated otherwise:

courses are self-paced and delivered online;
a purchase does not include a device, internet access, an account with any third-party platform, or any fee charged by a third-party platform;
examples, demonstrations and links are provided for learning purposes and may change as technology changes; and
completion of a course does not guarantee any particular academic, professional, financial or other result.

We may make reasonable corrections and updates to keep a course accurate, safe and current. We will not materially reduce the core content of a paid course while a customer remains entitled to access it without providing a reasonable alternative or an appropriate remedy.

5. Prices and payment

All prices and applicable taxes or charges will be displayed before you place your order. Unless otherwise stated, prices are in Malaysian Ringgit (RM).

Payment is processed through Billplz and Stripe using the payment methods shown at checkout. Billplz and Stripe, together with the relevant bank or payment provider may collect and process your payment details under their own privacy notices and terms. We do not ordinarily receive or retain your complete payment-card details.

You confirm that you are authorised to use the selected payment method. Course access may be withheld or suspended if payment is declined, reversed or reasonably suspected to be unauthorised or fraudulent.

Each course purchase is a one-off payment. We will not automatically renew or make a recurring charge unless you separately and expressly select a recurring product in the future and the recurring price, frequency and cancellation process are clearly disclosed before purchase.

6. Course access and household licence

After successful payment, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the purchased course on a continuing basis, with no fixed expiry date, for the private educational use of your household.

Unless the relevant product page expressly states otherwise, a household purchase may be used by the purchasing parent or guardian and the child or children in that same household. It must not be shared with another household, school, tuition centre, organisation or the public. Classroom, institutional or commercial use requires our prior written permission or a separate licence.

Each course purchase includes continuing access with no fixed expiry date. Access will not expire merely because time has passed or the learner has completed the course. Where we use the expression “lifetime access”, it means access for as long as Supra Vista continues to operate and make the relevant course available; it is not a representation that the Website, a particular course or any Third-Party Tool will exist indefinitely. If we permanently withdraw a material part of a purchased course without providing a reasonably equivalent alternative, clause 13 and our Refund and Cancellation Policy will apply.

You are responsible for maintaining the confidentiality of your login details and for activity under your account. Please notify us promptly if you suspect unauthorised use. We may apply reasonable technical limits to prevent account sharing, copying or misuse.

7. Third-party AI and creative tools

Some activities may demonstrate or suggest optional use of third-party artificial intelligence, design, video or productivity services (collectively, “Third-Party Tools”). Third-Party Tools are operated independently from Supra Vista. Their availability, features, prices, outputs, age requirements, privacy practices and terms are controlled by their providers and may change.

The parent or guardian must decide whether a Third-Party Tool is appropriate and must review and comply with its current terms. In particular:

a child must not create or control a Third-Party Tool account unless the provider expressly permits it and all required parental steps have been completed;
where a provider does not permit an account for a child of that age, the parent or guardian must conduct any interaction through the adult’s own account;
the parent or guardian should not enter the child’s personal data, photograph, voice, school details, location, confidential information or other sensitive information into a Third-Party Tool unless satisfied that it is lawful, necessary and safe to do so; and
AI-generated output may be inaccurate, incomplete, biased, unsuitable or similar to output generated for other users and must be checked by a responsible adult.

Use of a Third-Party Tool is optional unless the course page clearly says otherwise. If a particular tool becomes unavailable, we may suggest a reasonably suitable alternative, but we do not warrant the continued availability of any Third-Party Tool.

8. Educational nature of the content

The Services are educational and informational. They are not professional legal, medical, financial, psychological, cybersecurity or other regulated advice. Parents and learners remain responsible for how they use information, prompts, examples and outputs.

We use reasonable care in preparing the Services, but technology and third-party platforms develop quickly. You should check important or time-sensitive information against reliable and current sources.

9. Refunds and cancellations

Refunds and cancellations are governed by our Refund and Cancellation Policy. That policy does not limit any remedy available under applicable consumer law.

10. Intellectual property

The Website and Services, including their selection and arrangement and all course scripts, videos, graphics, illustrations, slides, worksheets, prompt companions, activities, branding and software, are owned by or licensed to Supra Vista and are protected by intellectual property laws.

The household licence in clause 6 permits you to view the course and print or download materials where a download function is provided, solely for the private educational use of your household.

You must not, without our prior written permission:

copy, record, reproduce, republish, upload, post, transmit, distribute, sell, sublicense or commercially exploit any part of the Services;
share course files, login details or access links outside your household;
screen-record, scrape, systematically extract or create a database from the Services;
translate, adapt or create derivative teaching materials from the Services for distribution or commercial use;
remove copyright, trade mark, watermark or proprietary notices;
use the Services to train, fine-tune, evaluate or develop an AI model or competing product; or
use our names, logos or branding in a way that suggests sponsorship, approval or affiliation.

You retain ownership of original stories, prompts, drawings and other material created by you or your child. If you voluntarily send such material to us for support or feedback, you grant us a limited, non-exclusive licence to use it only as reasonably necessary to provide that support or feedback. We will not use a child’s work, name, image or testimonial in marketing without separate express permission from the parent or guardian.

11. Acceptable use

You must not use the Website or Services:

unlawfully, fraudulently or in a manner that infringes another person’s rights;
to harm, exploit, impersonate, bully or harass any person;
to upload malware or interfere with the Website’s operation or security;
to gain unauthorised access to an account, system or restricted content;
through automated scraping, bots or other high-volume access methods, except with our written permission; or
to create or distribute harmful, sexual, violent, hateful, deceptive or otherwise age-inappropriate content involving a child.

12. Availability, maintenance and technical requirements

You are responsible for a compatible device, supported browser, internet connection and any software reasonably required to access the Services.

We aim to keep the Services available but do not promise uninterrupted or error-free access. We may temporarily suspend access for maintenance, security, updates or circumstances beyond our reasonable control. If a material interruption caused by us prevents meaningful use of a paid course for a significant period, we will take reasonable steps to restore access, provide a reasonably equivalent alternative or provide another remedy required by law.

13. Suspension and termination

We may suspend or terminate access where we reasonably believe that:

these Terms have been materially or repeatedly breached;
an account is being shared, resold or used fraudulently;
the security or integrity of the Website or another user is at risk; or
suspension or termination is required by law.

Where reasonably practicable, we will give notice and an opportunity to remedy the issue. Immediate action may be taken for fraud, security threats, child-safety risks, unlawful conduct or serious intellectual property infringement.

If we terminate access without fault on your part and cannot continue supplying a material part of the purchased Service, we will provide an appropriate refund or reasonably equivalent alternative, subject to applicable law.

14. Third-party links and services

The Website may link to third-party websites or services. A link does not mean that we control or endorse the third party. You should review the third party’s terms and privacy practices before using it.

We are not responsible for a third party’s independent acts, omissions or service changes, but this clause does not exclude responsibility that the law places on us for the Services we agreed to supply.

15. Privacy

We process personal data in accordance with our Privacy Notice. Parents and guardians should read that notice before providing information about a child.

16. Consumer guarantees and liability

We will provide the Services with reasonable care and skill and in accordance with the description given at the point of purchase, subject to applicable law.

To the fullest extent permitted by law, we are not liable for:

indirect or consequential loss that was not reasonably foreseeable when the contract was formed;
loss caused by your failure to follow reasonable instructions, supervise a child, secure your account or verify AI-generated output;
the independent act, omission, output or unavailability of a Third-Party Tool; or
a failure or delay caused by circumstances beyond our reasonable control, provided that we take reasonable steps to reduce its effect.

Where liability may lawfully be limited, our total aggregate liability arising from a particular course purchase will not exceed the amount you paid for that course.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, breach of a non-excludable statutory guarantee, or any other liability that cannot lawfully be excluded or limited.

17. Complaints and disputes

Please send any complaint to info@supravista.co, stating your name, order details, the issue and the remedy requested. We aim to acknowledge a complaint within 3 business days and to work with you in good faith towards a fair resolution.

These Terms are governed by the laws of Malaysia. Subject to any non-excludable consumer right, disputes may be brought before the courts of Malaysia. Eligible consumers may also pursue a claim before the Tribunal for Consumer Claims Malaysia or another competent authority.

18. Changes to these Terms

We may amend these Terms to reflect legal, safety, technical or business changes. The current version and effective date will be posted on the Website.

Changes will not retrospectively remove accrued rights. If a change materially disadvantages an existing paid customer while the customer remains entitled to course access, we will provide reasonable advance notice where practicable and an appropriate option or remedy if required by law.

19. General

If any provision is held invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver of that right.

You may not transfer your account or rights under these Terms without our written consent. We may transfer our rights and obligations as part of a genuine corporate reorganisation or transfer of business, provided that this does not reduce your rights.

These Terms, the Privacy Notice, the Refund and Cancellation Policy and the information presented at checkout constitute the agreement between you and us for the relevant purchase.

20. Contact us

Supra Vista Solutions Sdn. Bhd.
Registration No. 202601002025 (1664122-W)
Address: A-12-05, Eko Cheras No. 693, Jalan Cheras, Batu 5, 56000 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: info@supravista.co
Telephone: +60 11 3768 9187